How to Use AI Workflows In Microsoft Teams

Microsoft Teams is where many teams work every day. People chat, share updates, and make decisions there. But after the conversation ends, the real work often starts somewhere else.

Knoon helps you bring that work back into Teams using AI agents and AI workflows.

With Knoon, you can run AI workflows inside Microsoft Teams using something called a Work Box. Instead of only chatting with AI, you can ask it to do real work step by step, while humans stay in control. In this article, we explain the benefits of using Knoon Work Boxes and how you can start using them in your organization’s Microsoft Teams today.

Why Use Knoon's AI Workflows in Microsoft Teams

In the AI era, more work and deliverables are handled by AI agents. What teams need is a smooth and continuous workflow where work can move easily between humans and AI. Microsoft Teams is the best place for this because it is already where teams chat, collaborate, and make decisions.

Multi AI agent workflows such as N8N are becoming more popular, but they are often hard to set up and manage. Many tools require coding and are built for developers. Connecting these workflows to Microsoft Teams usually means extra cost and engineering work.

Knoon solves this problem. It provides an out of the box way to connect AI workflows to Microsoft Teams without writing code. Using a Work Box, you can create a coordinating agent and multiple worker agents to handle tasks.

For example, a human can simply ask Knoon in Teams to write a blog on a topic. The agents do the work, and the human is notified when it is done. Unlike traditional bots, you can also talk to Knoon naturally, without using fixed commands.

Secure and Scoped AI Workflows with Knoon

Knoon AI workflows are designed for internal organizational use. Security and access control are built into how Work Boxes and Microsoft Teams channels are connected.

Each AI workflow in Knoon is defined inside a Work Box. The tools and permissions available to AI agents are scoped only to that Work Box. This means agents can access only the data and systems that you explicitly allow.

Each Work Box is then linked to a specific Microsoft Teams channel. Only members of that channel can trigger the workflow, view the results, or interact with the AI agents. People outside the channel cannot access the Work Box or its outputs.

This clear scoping ensures that:

• AI agents only use approved tools
• Work is limited to the intended team
• Sensitive information stays within the right channel

By tying AI workflows to Teams channels and Work Boxes, Knoon provides a secure and controlled way to use AI inside your organization.

How to Setup Knoon in Microsoft Teams

Now that you understand the benefits of using Knoon in Microsoft Teams, let us walk through how to set it up. The process is simple and does not require coding.

Permissions required to setup Knoon in Microsoft Teams:

• Requires you to be a Microsoft Teams admin
• Requires you to have an admin role in Knoon

1. Install Knoon for Your Organization

First, install Knoon at the organization level from the Microsoft Teams Apps store. Once installed, Knoon becomes available for use across Teams.

2. Connect a Teams Channel to a Work Box

Next, link a Microsoft Teams channel to a Knoon Work Box. This creates a work trigger for that channel. Before doing this, make sure you have already created a Work Box in Knoon. You can link more than one Work Box to the same channel.

Once the Work Box is ready, open Microsoft Teams and follow these steps:

1. Go to the channel you want to use
2. In the message box, type @knoon
3. When prompted, sign in to your organization
4. Select the Work Box you want to link to the channel

After completing these steps, the channel is connected and ready to trigger AI workflows using Knoon.

3. Start Work from Microsoft Teams

Once a channel is linked, you can start work directly from Teams.

Simply type:

@knoon followed by your task description

The workflow starts automatically.

If more than one Work Box is linked, Knoon chooses the closest match. To target a specific workflow, include the Work Box ID in your message.

Using Knoon Work Box in Microsoft Teams

Once a Work Box is running, you can manage the workflow directly from the same Microsoft Teams thread.

To pause the work, type:

@knoon pause work

To resume the work, type:

@knoon continue work

Knoon also supports human in the loop interaction and talkback with AI agents. Agents can ask questions when they need clarification, and you can step in at any time to guide the work or check its status. All questions, updates, and replies stay in the same Teams thread, so the full context is easy to follow.

When you want to start a new workflow, simply create a new post in the channel. This keeps each piece of work organized and clearly separated.

Microsoft Teams is where teams already communicate and make decisions. With Knoon, it also becomes the place where AI does real work.

Knoon lets teams run structured AI workflows in Teams using Work Boxes. Instead of switching tools or building complex automations, users can simply ask AI to complete tasks step by step, while humans stay in control.

With clear scoping, secure access, and no code setup, Knoon makes it easy to use AI safely inside your organization. As AI agents take on more work, Knoon helps teams turn everyday Teams conversations into real outcomes.